Refund and Returns Policy

Refund & Cancellation Policy – AsaanTrip Private Limited

At AsaanTrip Private Limited, we strive to provide transparent, fair, and customer-friendly policies for cancellations and refunds. By booking a trip or service with us, you agree to the terms below:

1. Cancellation by Customer

• All cancellations must be requested in writing via email to support@asaantrip.com.

• Cancellation charges vary depending on the type of package and proximity to the travel date.

• Flight tickets, visa fees, and other non-refundable components will be charged at actuals.

2. Refund Eligibility

• Refunds are applicable only for bookings that are eligible under the cancellation terms of the specific package.

• In case of cancellation, the refundable amount (after deducting applicable charges) will be communicated to the customer.

3. Refund Processing Time

• Approved refunds will be processed within 14 to 21 business days from the date of cancellation confirmation.

• Refunds will be credited via the original mode of payment used at the time of booking.

• AsaanTrip is not responsible for delays caused by banks, payment gateways, or third-party vendors.

4. Non-Refundable Scenarios

• No refund will be made for:

  • No-shows or missed departures

  • Partially used services

  • Visa rejections (unless explicitly included in cancellation coverage)

  • Force majeure events (e.g., natural disasters, government restrictions)

5. Cancellation by AsaanTrip

• In the rare case that we cancel a service due to operational issues, a full refund will be offered or an alternative option will be provided.

For any queries, please contact:
📧 support@asaantrip.com
📞 +91-9667721555